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FREQUENTLY ASKED QUESTIONS

COLLABORATION

What is your association with the Elton John AIDS Foundation?

Thief and Heist's first collaboration teams up with EJAF, Elton John AIDS Foundation, to feature a new rainbow collection of six color Tags, only available for a limited time.

How can I support the Elton John AIDS Foundation?

From June to September, 20% of each colored tag purchased will be donated to the Elton John AIDS Foundation (EJAF).

Of course, it's not necessary to purchase a tag to support EJAF. You can go here to directly donate and support EJAF initiatives.

Why EJAF?

Our founder, Francesca Amfitheatrof has a longtime friendship with Elton John who has done incredible work to eradicate AIDS through the Elton John AIDS Foundation. We created Thief and Heist x EJAF to benefit this foundation and to celebrate 50 years since the Stonewall uprising. In allegiance to the LGBTQ+ Community and fluidity, the Tag is an outward representation of freedom. We believe that AIDS can be beaten and hope others will join us in celebrating the LGBTQ+ community and supporting EJAF's efforts.

THE TAG

WHERE IS THE TAG MADE?

The Tag is made in the USA.

WHAT IS THE TAG MADE OF?

The clasp is 925 Sterling Silver. The strap is nylon, with up to 40% reground plastic.

HOW DO I TAG OR GET TAGGED?

Tagging is easy. Follow the step by step instructions. Some best practices to consider:

  • Better to do this with another person!
  • If the end is inserted the clasp with too much force, the end could bend up and loosen from the latch. If the end is bent up, cut off that square and try inserting again
  • Once the end is clicked in (usually 2 squares in), give it a little tug to make sure it's secure

HOW DO I TAKE THE TAG OFF?

If you want to take it off, simply cut the strap. But once it’s cut, it cannot be put back on.

I CUT MY TAG TOO SHORT. WHAT DO I DO NOW?

Measure twice. Cut once. Tag forever. If it’s too tight or too short, unfortunately there’s nothing you can do. Be careful!

SHIPPING & RETURNS

WHERE DOES THIEF AND HEIST SHIP?

Currently we only offer shipping to the contiguous United States, Hawaii, Alaska, and Puerto Rico. We do not ship to certain addresses such as PO Boxes, Military APO and Parcel Lockers.

HOW MUCH DOES SHIPPING COST?

We offer complimentary USPS 1st Class mail shipping for all orders shipping to the continental United States. Depending on your location, the time for shipping may take 2-7 business days.

For faster options, we offer the following flat rates for expedited shipping:

  • FedEx Express (2 days): $15
  • FedEx Standard Overnight (only available for contiguous United States): $20
  • All FedEx Express and Overnight shipping orders over $500 will require a signature upon delivery

What are Thief and Heist's International Shipping Options?

Yes! We have activated international shipping to the following countries, Australia, Brazil, Canada, European Union, Indonesia, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, Thailand, South Korea, and UK.

Shipping, Duty & Tax rates are calculated based on destination country. Shipping options may vary based on the destination country.

DHL Express: 3-5 Days

WHEN WILL I RECEIVE MY ORDER?

Once you place an order online, we will process it. Your purchase will be shipped out within the next business day. If the order is placed before 12PM EST, it will most likely be shipped out the same business day. Your package will arrive depending on the shipping method chosen. We provide tracking information on all shipped packages in order emails.

All orders placed on weekends and national holidays will be shipped on the following business day.

Please note the fulfillment time will vary for waitlist or out of stock items. For any questions, please email us at orders@thiefandheist.co

WHAT IS YOUR DOMESTIC RETURN POLICY?

We accept returns for unworn product, in its original packaging, purchased on our site for a full refund, exchange or merchandise credit within 30 days of receiving it.

Domestic return shipping is free.

To start a return or an exchange, please go to our returns center.

Please allow for 3-5 business days to process your return once it has arrived at our warehouse. Refunds will be issued in the original method of payment received.

For additional help or questions, please email us at orders@thiefandheist.co

How do International Returns work?

We accept returns for unworn product, in its original packaging, purchased on our site for a full refund or merchandise credit within 30 days of receiving it. We do not exchange international purchases.

International return shipping and customs/duties costs are the responsibility of the customer. Tracking information must be emailed to orders@thiefandheist.co for proper receipt of the return.

To start a return, please go to our returns center..

For additional help or questions, please email us at orders@thiefandheist.co

CAN I CANCEL OR MODIFY AN ORDER ONCE IT’S BEEN PLACED?

Our team moves quickly to get your order shipped ASAP, which means that we are not able to make any changes to an order once it’s been placed.

If you need to cancel an order, we may have a small window of time before it is shipped. Please email us at orders@thiefandheist.co and we will see what we can do.

PAYMENT

DO YOU SELL GIFT CARDS?

We currently do not offer gift cards for purchase.

HOW LONG WILL IT TAKE TO PROCESS A REFUND FOR MY RETURN?

Please allow for 3-5 business days to process your return once it has arrived at our warehouse. Refunds will be issued in the original method of payment received.

OTHER

WHERE CAN I PURCHASE THIEF AND HEIST PRODUCTS?

Our products are sold on www.thiefandheist.co.

Series One is now available at Dover Street Market London.

Dover Street Market
18-22 Haymarket
London SW1Y 4DG
PHONE : +44 20 7518 0680
EMAIL : info@doverstreetmarket.com

DO YOU OFFER ANY GIFT WRAP OR PERSONALIZATION?

We currently do not offer any gift wrap or personalized cards.

Please e-mail us at contact@thiefandheist.co if you have any special requests – we may be able to help!

CAN I CARRY YOUR PRODUCTS IN MY STORE?

Please email us at contact@thiefandheist.co and let’s talk.

CAN I MAKE A LARGE ORDER FOR AN EVENT?

Yes, absolutely. Please email us at contact@thiefandheist.co and let’s talk.

IMPACT

What is your affiliation with the Plastic Bank?

To address the issue and support research into recycled plastic, we made a contribution to Plastic Bank, an organization focused on positively impacting developing countries and polluted areas by turning waste into currency. We will continue to support this effort by donating a portion of our sales to Plastic Bank.

We are also committed to exploring solutions and forging additional partnerships to support research and development into recyclable materials.

Permanence with Purpose

The Tag is designed to draw attention on permanence and what makes a material precious and durable. It locks us into a collective conversation that wants to reimagine how we use and discard plastic.

We Tag to make it meaningful, we Tag to repurpose, we Tag because we want to be Plastic Wise. It’s part of our story and we want it to have a purpose. Plastic is precious.